Frequently Asked Questions


What fees can my clients expect to pay to the OVC HSC?

OVC HSC rates are typically comparable to those charged in a private referral practice. We accept payment by cash, certified cheque (personal cheques cannot be accepted), credit card (VISA, Master Card) or direct debit. If hospitalization is needed, a deposit of one half (Companion Animal Referrals) or one quarter (Large Animal Clinic) of the estimated charge is required at the time of hospitalization. The remaining balance is due at the time of discharge.


Who will provide services to clients I refer?

A team of faculty, residents, interns, veterinary technicians, agricultural assistants and veterinary students provides All OVC HSC services. As a teaching hospital, student involvement with cases is heavy. Please advise your clients that they should plan to spend a minimum of 60 - 90 minutes at the OVC HSC for each appointment, and longer if outpatient imaging services or laboratory data are needed.


How can I assist my client with my referral to the OVC HSC?

Provide a Patient Referral Form to your client. This form explains our services and procedures. Inform your client that additional tests and lab work may be performed to take a special view, follow progression, or to look for changes. Clients prepared in this way are seldom as anxious about repeat tests. Please send any pertinent lab reports and radiographs with your client. Please note: the referral request form should be faxed to the HSC no sooner than one week prior to the appointment.


How will I be informed about the diagnostic and treatment results of my referral to the OVC HSC?

We make two levels of communication commitment to fellow veterinarians. When you have made a professional referral, we will call you within 24 hours of the patients arrival, update you when required, and later send you a written summary of all visits.

We have learned that without written referral, some cases may not be properly linked to the referring veterinarian. When appointments are made without a professional referral, we ask clients for the name of their regular veterinarian, ensuring you will receive written information on the visit if your client lists you as their regular veterinarian. This communication is designed to provide for optimal ongoing medical care, and is a courtesy to fellow veterinarians