Client Information

Thank you for choosing the Ontario Veterinary College Health Sciences Centre (OVC HSC) Large Animal Service. Please see below a list of commonly asked questions and answers. If you have any additional questions before your scheduled appointment, please feel free to contact the applicable clinic.

Frequently Asked Questions - FAQs


    There is a free short term drop off and pick up area for Large Animal clients. This area is large enough for most typical trailers to turn easily. Once you've dropped off your animal, long term parking for clients of the HSC is governed by the University of Guelph and is a coin operated meter system. If you can bring enough change for the meter, please do. If you forget however, our Client Services team will be able to make change for you. The meters are in operation from 8:00-5:30 on weekdays only. The meters accept $2, $1 and $0.25 coins.

    Back to Top

    Check in:

    Please arrive 15 minutes before your scheduled appointment. If you have insurance, please bring that documentation with you. You will be checked in at the front reception and the appropriate veterinarian will be notified of your arrival. You will be asked to fill in a short information sheet at each visit and confirm your current address. Similar to when you visit your family doctor or regular veterinarian, we strive to see you and your animal at your scheduled appointment time. Occasionally emergencies or urgent developments with other patients may delay your appointment. We appreciate your patience if this occurs. There is a free coffee service in our waiting area and a Second Cup located at the corner of Gordon & College.

    Back to Top

    How does the appointment process work?

    When choosing the OVC HSC your animal will have the opportunity to interact with a team of final year student veterinarians and veterinarians of different specialties. During their visit, your animal will benefit from the expertise of an internist and may also be evaluated by a surgeon, radiologist, anesthesiologist, pharmacist and critical care specialist in addition the care provided from the residents, interns, student veterinarians and technicians.

    As part of your appointment you will meet with a final year veterinary student, intern and/or resident. In most cases, you will be greeted first by the student who will take you into a consultation room, take a history from you and examine your pet. This step is an important part of the learning process for the final year students who are soon to be new veterinarians. Please note the student veterinarian will not provide any information on their findings or prognosis until they have consulted with a veterinarian. The student veterinarian will then take your pet to an examination area to consult with an intern or resident and supervising faculty member.

    Following evaluation and consultation with the faculty member, the student veterinarian and primary clinician (intern or resident) will return to clarify any important history and discuss examination findings and recommendations for further diagnostic workup. This workup can sometimes be performed on the day of your appointment or your animal may need to be admitted overnight or readmitted the following day for further workup. Availability of certain diagnostics is variable and cannot be guaranteed on the day of your appointment unless previously arranged.

    Back to Top

    How does payment work? Do I have to leave a deposit?

    The clinician responsible for your pet will discuss all recommended diagnostics and treatments and will review with you an estimate for your animals care. This estimate will cover a range because certain elements of your animals stay may vary, such as the treatment and length of hospitalization. You will be required to leave a deposit of up to 50% of the upper range of the estimate. The remainder of the balance will be due at the time of discharge. Accepted payment methods are cash, debit, Visa and Mastercard.

    Back to Top

    If Iím bringing my pet to a teaching hospital, does this mean they will be receiving their care from students?

    Final year veterinary students will be involved in the care of your animal under the supervision of technicians, interns, residents, and specialists. Interns and residents are well-trained veterinarians who are pursuing advanced training. Similar to your family veterinarian, interns and residents are graduates of a veterinary college. Interns are veterinarians who are pursuing an additional year of training to apply for specialty residency positions or who wish to advance their skills as large animal veterinarians. Residents are veterinarians who have completed at least one internship and who are pursuing specialization and board-certification. You may not always meet the supervising faculty internist but these specialists are involved with every step of your petís care.

    Back to Top

    Will my regular veterinarian be aware of the results of the tests performed?

    Yes. We work closely with your referring veterinarian to ensure the best possible care for your animal. Your referring veterinarian(s) will be updated by phone with preliminary test results and treatment plans. They will also receive a referral letter (Discharge Summary) which is a summary of your animal's history, tests, diagnosis, treatments given and recommendations for further treatment.

    Back to Top

    Privacy Policy

    Client information is collected under the authority of the Veterinarians Act and the University of Guelph Act (1964) for the purpose of patient care. For details, contact the Manager Information, Quality Assurance, Risk Management, at 519.824.4120 ext. 54137 or email

    Back to Top.